Service Advisor

October 27, 2023

Service Advisor


42 Tarrant County Ground


Grand Prairie, TX


Service Advisor

Primary Function

CareFlite is looking for a Service Advisor to enhance the effectiveness and readiness of CareFlite’s ground operations by providing support to operational leadership and crews. The position supports the operational activities by ensuring efficient and timely management of CareFlite’s assets. This position reports to the Business Operations and Strategy Manager, supports the Field Supervisors and works collaboratively with other CareFlite managers/supervisors to accomplish a team approach to the CareFlite mission of providing safe, high-quality, cost-effective care.


This position reports directly to the Business Operation and Strategy Manager.


  • The Service Advisor is responsible for the safe operation of the emergency vehicle in accordance with federal, state and local laws and regulations, as well as CareFlite Policies and Procedures.
  • The Service Advisor is responsible for ensuring compliance to all safety guidelines, policies, and procedures.
  • The Service Advisor will review all reported problems and be responsible for coordinating efforts
  • The Service Advisor is responsible for tracking and coordinating repairs to all assigned CareFlite assets.
  • The Service Advisor will procure, stock, and inventory all MRO supplies needed for operational readiness.
  • The Service Advisor will actively promote teamwork and cooperation with other CareFlite and /or outside agency personnel.
  • The Service Advisor will manage his/her time appropriately to ensure that all areas of job responsibilities are adequately covered.
  • The Service Advisor will make recommendation for process improvements designed to improve operational readiness.
  • The Service Advisor will document daily task overview and status of projects to the ground leader in a daily end of shift report.
  • The Service Advisor will communicate any vendor performance issues to the Business Operations and Strategy Manager.
  • The Service Advisor will demonstrate clear and effective communication in both written and oral form.
  • The Service Advisor is responsible for ensuring that CareFlite is perceived by its customer in a positive manner by conducting all interaction in a professional and courteous manner.
  • The Service Advisor will contribute to the success of KPIs and performance goals by adherence to department standards.
  • The Service Advisor will identify common failures with and make recommendations to leadership for continued process improvement plans.
  • The Service Advisor will identify efficiency or cost saving ideas in a timely manner to the Fleet Supervisor.
  • The Service Advisor will search out opportunities to utilize their free time while on duty to improve their professional skills or participate in work related projects.
  • The Service Advisor will ensure all tasks are done in a proficient manner.


  • The Service Advisor will utilize active listening skills. He/she will communicate in a clear, concise and positive manner, both orally and in writing.
  • The Service Advisor will demonstrate sound judgment and objectivity in decision-making.
  • The Service Advisor will work independently without direction and can be relied upon to complete tasks without continual supervision.
  • The Service Advisor will maintain personal knowledge of area of expertise through industry contacts, review of pertinent literature (manuals) and utilization of available educational resources.
  • The Service Advisor will maintain ethical, courteous and professional behavior, which reflect favorably on CareFlite. He/she will adhere to the CareFlite Code of Ethics and Professional Conduct.


  • Must be at least 18 years of age
  • Valid driver’s license
  • High school diploma or equivalent
  • Active Listening: Ability to give full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Time Management: Managing one’s own time and the times of others.
  • Mechanical: Knowledge of machines and tools, including but not limited to their design, uses, repair, and maintenance.
  • Computers/ Technology: Ability to navigate and use computers, software programs, and other electronic equipment, to monitor, track, and coordinate activities.
  • Flexibility in terms of working hours, days, evenings, and weekends and locations as travel within the DFW area would be required.


  • Ability to make decisions, which have moderate impact on immediate work unit.
  • All principal activities performed are sedentary, essential and in total equal 100% of the incumbent’s time
  • The cognitive ability to reason and process, ability to communicate verbally and in writing, the use of a computer, printer, fax machine, copy machine and calculator, and knowledge of company policies.

The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.